There are four major phases that comprise the eDocumentationProcess™ . The phases encompass the tasks that need to be reviewed and performed as the project progresses, depending upon the enterprise, project, and scope.
The Plan phase incorporates the tasks that are required to ensure that the project is properly scoped with the correct focus, level of detail, team members, and proper content. Planning does not make a project longer or more complicated, but ensures that erroneous assumptions do not become part of the project approach and plan. Policies, Processes, and Procedures are usually dependent upon other resources; therefore, it is important that all the puzzle pieces fit.
The Build phase researches and develops the Policies, Processes, and Procedures. Based on the decisions from the Plan phase, the Policies, Processes, and Procedures are researched, written, verified, and tested. This phase is often looked upon as ‘just writing’; however, there are other critical tasks that are performed.
The Implement phase rolls out the Policies, Processes, and Procedures to all the users. A Policies, Processes, and Procedures project is never complete until the users are trained. This is an often overlooked task, but it is – without a doubt – key to the success of the overall project. The Implement phase incorporates appropriate change management principles.
The Change phase addresses the Process that tracks and updates Policies, Processes, and Procedures. Change is the nature of Policies, Processes, and Procedures. Updates are often overlooked, and at that point the Policies, Processes, and Procedures become outdated and less reliable. Therefore, guidelines and Processes are introduced to assist with keeping your Policies, Processes, and Procedures current.